Publications

The increasing number and complexity of cybersecurity incidents have led many organizations to develop procedures and capabilities to manage them. These include real-time response capabilities, technological capabilities, and the formation of teams charged with maintaining organizational information systems. These efforts are liable to be insufficient, however, because they sometimes fail to consider managerial aspects and the skills and tools required of the technological teams to manage crises while trying to confront a cyber incident. This might result in the situation rapidly spiraling out of control, thus becoming a severe crisis with financial, legal, and reputational ramifications, which affect the assets of the entire organization. This essay analyzes the way to develop capabilities to allow organizations to effectively manage crises in information, telecommunications, and cyber.